All fulfillment & shipping of Sandy Freckleton Gagon paintings & products is done by Havenlight.com
If your order has a time sensitivity that requires expedited shipping, please Contact Us so that we can confirm our ability to meet your time requirements.
Many of the items on our site are custom made or built to order, especially framed items. A shipping time requested as "2-Day Priority Mail" refers to the shipment time once the item has shipped and does not include any assembly window. We pride ourselves on our efficient and timely system, but the complexity of an order will impact delivery.
We use real-time shipping on this site. The shipping charge on your order is determined at order placement using UPS and USPS shipping rate calculators. If you feel that the shipping charges are incorrect, please Contact Us and let us know of your situation. A real person (not a calculator) will respond during business hours and resolve your issue prior to shipment.
If you have already received your order but still have a question on the shipping charges, please Contact Us and we will investigate to resolve your issue. At times, especially with international shipments or shipments to Alaska or Hawaii, the actual shipping charge can be more than the quote received from the shipping calculator. If we find that the actual shipping charge is higher than the quote, we will call to make sure that you are aware of and agree to any higher charge before we ship to you. In such an instance, you may decide to cancel your order. If you do, any fees previously collected in regard to such an order will be returned promptly. We apologize in advance for any inconvenience this may cause.
Taxes on International Orders
Some countries will charge import taxes on your shipment (Canada, England, etc...). Such taxes are not calculated in your order and we do not cover them if or when they are incurred. Please be aware of the taxes your country may charge and anticipate them.